Disko Line A/S

Conveyance regulations and trade terms for purchase of ship tickets and "Cruise and Hotel" travel by Disko Line A/S.

• 1. General information on the company
• 1.1 Purchase of ferry tickets and "Cruise and hotel" travel
• 1.1A Ferry tickets (transportation only)
• 1.1B "Cruise and Hotel" travel
• 2. Discounts, charges, method of payment, validity, delivery and cancellation of "Cruise and hotel travel
• 2.1A Prices, charges and discounts for purchasing ship tickets (transportation only)
• 2.1B Prices, charges and discounts for purchasing "Cruise and hotel" travel
• 2.2 Handling fees
• 2.3A Payment of online ship tickets (transportation only)
• 2.3B Payment of "Cruise and hotel" travel
• 2.4 Method of payment, use of Dankort, creditcards etc.
• 2.5 Validity of the ticket
• 2.6 Delivery
• 2.7 Change, refunds and cancellation of tickets:
• 2.7A Refunds and change of ship tickets (transportation only).
• 2.7B Cancellation of Cruise and hotel travel
• 3. Other regulations for conveyance of passengers
• 3.1 In general
• 3.2 Conveyance of ill persons
• 3.3 Conveyance of children
• 3.4 Delay
• 3.4A Delay by Disko Line (transportation only)
• 3.4B Delay at purchase of "Cruise and hotel" travel
• 3.5 Luggage
• 3.6 Lost items
• 3.7 Transport of living animals
• 3.8 Complaints
• 3.9 Reservations
• 3.10 Copyright
• 3.11 Liability
• 3.12 Accept

1. General information on the company

Legal name of the company: Disko Line A/S
Common name of the company: Disko Line
Type of company: Corporate enterprise
Registration number: A/S337257
Address: Post office box 305, Kussangajaannguaq 9, 3952 Ilulissat
Telephone number: +299 94 53 00
Fax number: +299 94 53 02
Official e-mail address: info@diskoline.gl
Official web address: www.diskoline.gl
All conveyance of passengers and luggage in Greenland is carried through according to the regulations of conveyance of Disko Line A/S. The regulations are available at the Disko Line ticketing office in Ilulissat and aboard all ships belonging to Disko Line A/S.

As the regulations for ferry tickets and "Cruise and hotel" travel in some cases are different from one another, the following regulations are separated in two heads a) Ship tickets (transportation only) and b) "Cruise and hotel" travel.

1.1 Purchase of ship tickets and "Cruise and Hotel" travel.

1.1A Ship tickets (transportation only)

The internet: www.diskoline.gl
(Please notice the handling fee for purchasing tickets)

Disko Line - Kussangajaannguaq 13 - 3952 Ilulissat, Greenland
(Please notice the extra handling fee for purchasing tickets)

On the quay at the place of call
(Please notice the extra handling fee for purchasing tickets)

Local sales offices in Greenland:

Aasiat:
Post/Tele - Niels Egedes Plads B - 1023 - 3950 Aasiaat  - Phone: (+299) 89 15 55
(Please notice the extra handling fee for purchasing tickets)

Qasigiannguit:
Hotel Diskobay - Margrethevej 34 - 3951 Qasigiannguit - Phone: (+299) 91 10 81
(Please notice the extra handling fee for purchasing tickets)

Qeqertarsuaq:
Lyngmark Tours - 3953 Qeqertarsuaq  - Phone: (299) 92 16 28
(Please notice the extra handling fee for purchasing tickets)

1.1B "Cruise and Hotel" travel

The internet: www.diskoline.gl
(Please notice the handling fee for purchasing tickets)

Disko Line - Kussangajaannguaq 13 - 3952 Ilulissat, Greenland
(Please notice the extra handling fee for purchasing tickets)

Please notice: Purchasing of "Cruise and hotel" travel is NOT possible aboard the ships.

2. Discounts, charges, method of payment, validity, delivery and refunds of  "Cruise and Hotel travel

2.1A Prices, charges and discounts for purchasing ship tickets (transportation only)

There is a discount on tickets for (low season):
Pensioners > 63 years old: 0 %
Children 2-11 years old: 50 %
Children < 2 years old: 50 %

There is a discount on tickets for (high season): (Except Ilulissat - Ummannaq)
Pensioners > 63 years old: 20 %
Children 2-11 years old: 50 %
Children < 2 years old: 80 %

There is a discount on tickets for (highseason): (Ilulissat - Ummannaq)
Pensioners > 63 years old: 0 %
Children 2-11 years old: 50 %
Children < 2 years old: 50 %

2.1B Prices, charges and discounts for purchasing "Cruise and Hotel" travel.

Children 2-11 years old: 30 % discount for ship transfer. When booking 1 adult and 1 child you will be assigned a double room at the hotel/hostel. When booking 2 adults and 1 child you will be assigned a double room with an extra bed if possible.

Children < 2 years old: 75 % discount for ship transfer. When booking 2 adults and 1 child <2 years old you will not be charged extra - unless an extra bed is necessary. The child shares a bed with an adult.

2.2 Handling fees

All prices shown on the website are without sales charges.

At online purchase of tickets and "Cruise and hotel" travel there is a handling fee of 30,- DKK per ticket.
At purchase aboard the ships there is a handling fee of 75 DKK per ticket.
(Purchasing of "Cruise and hotel" travel is not possible aboard the ships.)
At purchase in one of our sales offices there is an extra handling fee.

2.3A Payment of online ship tickets (transportation only)

Booking and payment of online tickets is made at Disko Line's website. At purchase of tickets on the internet http://www.diskoline.gl/ reservation must be made for a fixed departure.
The ticket is only valid for the departure that is given at purchase.

After reservation and payment, your ticket will be shown on the screen ready for printing. As the ticket is delivered online immediately after payment, the agreement is considered accepted when the screen shows the confirmation of order and the ticket is shown ready for print on the screen. The online ticket MUST be printed out and brought with you on the ship. The printed ticket is a valid proof of the payment for the specific departure

2.3B Payment of  "Cruise and Hotel" travel

Booking and payment of "Cruise and hotel" travel is made at Disko Line's website. At purchase of tickets on the internet http://www.diskoline.gl/ reservation must be made for a fixed departure and accommodation at a specific hotel/hostel at a fixed date.
The ship ticket is only valid for the departure that is given at purchase.
Voucher for hotel/hostel must be made for a fixed date and type of room. Upgrading of a room is only possible at direct enquiry at the reception on the day of arrival, provided there is vacancy. Upgrading is paid directly to the hotel/hostel. As the ticket is delivered online immediately after payment, the agreement is considered accepted when the screen shows the confirmation of order and the ticket is shown ready for print on the screen. The online ticket MUST be printed out and brought with you on the ship. The voucher for your hotel is to be shown at the reception at arrival at your hotel/hostel. The printed ticket/voucher is a valid proof of the payment for the specific departure/accommodation.

2.4 Method of payment, use of Dankort, credit cards etc.

The data sent in relation with the purchase paid by credit card is encrypted (SSL), which means that it can only be seen by PBS and the payment gateway Quickpay. Nor Disko Line, nor any other, can see the data. The amount for the ticket is withdrawn from your account when the ticket is sent from Disko Line. The ticket is considered sent when it is shown on your screen ready for print.
It is not possible to withdraw a larger amount than the one you have accepted at purchase. In our online-shop you can pay by Dankort, Danish Master Card, foreign Master Card and VISA/VISA Electron.

Registration of personal information

In order to reserve and pay a ticket on Disko Line's website you must register at www.diskoline.gl with the following personal information: name (both first and last name), telephone number and e-mail address. No sensitive information will be registered in relation to the reservation and payment.  No information will be passed on to third part.

2.5 Validity of the ticket

A ticket does not give you the right to make a stop along the way on the route unless this is marked specifically on the ticket. All expenses related to a stop are on own account.

2.6 Delivery

The ticket is considered delivered when it is shown on your screen directly after purchase. Therefore you will not receive an actual physical ticket. You can re-create your ticket on our website. When you have purchased a ticket you will receive an e-mail as your receipt. This e-mail contains a link that leads to the site where you can make a re-issue of your ferry ticket / hotel voucher.

2.7 Changes, refunds and cancellation of tickets:

2.7A Refunds and change of ship tickets (transportation only).

It is possible to CHANGE A TICKET (destination, day and person) online at www.diskoline.gl up to 24 hours prior to departure. There is a changing fee.

It is possible to REFUND A TICKET up to 72 hours prior to departure. There is a refunding fee.

In order to refund your ticket you must contact Disko Line directly by e-mail and give the following information: name, ticket order number and ticket number as well as the account number to which the money shall be transferred.

IT IS NOT POSSIBLE TO REFUND OR CHANGE TICKETS AFTER THE GIVEN DEADLINES.

Please allow up to 30 working days before refund has reached your account.

Charges for change or refunds of ship tickets (transportation only):
At refund of tickets there is a handling fee of 75, - DKK per ticket.
At change of ticket (purchased online) there is a change of booking fee of 50, - DKK per ticket.
At change of tickets (purchased in one of our local sales offices) there is a change of booking fee of 50 DKK per ticket + a handling fee. 

Please notice; at change of tickets a potential surplus will be lost. As an alternative it is possible to apply for a refund of tickets.

2.7B Cancellation rules of "Cruise and Hotel" travel

Those who cancel the trip more than 70 days prior to departure will forfeit 50% of the total cost. Those who cancel the trip between 69 and 45 days prior to departure will forfeit 75% of the total cost.
Those who cancel within 45 days of the departure date will forfeit the total cost of the trip.

It is NOT possible to refund or change the "Cruise and Hotel" travel.

In case of cancellation of airplane tickets, please contact the Airline Business in charge.

Please allow up to 30 working days before cancellation is effected.

3. Other regulations for conveyance of passengers

3.1 In general

The travelers are obliged to follow the instructions of the captain and the ship's deck officers.

Malicious damage to the inventory of the shipping company will lead to a police notification and civil liability. Unbalanced or intoxicated persons can be denied conveyance even though they are in possession of a ticket.
Disko Line maintains its right to compensation for expenses in this connection.

Smoking is prohibited in all common rooms during the crossing.
The travelers may not offer any goods for sale, distribute any printed material or organize any collections, neither aboard the ships nor on land.

3.2. Conveyance of ill persons

At routing of ill persons the shipping company may demand a medical certificate, as well as an accompanying person for the ill person during the travel. Care of ill persons or medical attention can't take place aboard the ship. The shipping company will not assist ill persons in getting aboard the ship or getting ashore, unless the illness has broken out during the travel.

3.3 Conveyance of children

Any person below the age of 15 is to be accompanied by an adult. The shipping company maintains its right to dismiss those unaccompanied, although a valid ticket is purchased.

3.4 Delay

3.4A Delay by Disko Line (transportation only)

Disko Line is not liable to pay compensation if the delay is due to force majeure events and events out of our control. Disko Line assumes no liability to compensation for irregularities in the operation regarding further connection to flights.

3.4B Delay at purchase of "Cruise and Hotel" travel

Disko Line assumes no liability to compensation for irregularities in the operation regarding connection to continuing flights.

Disko Line recommends a minimum of 24 hours stay in Ilulissat before further transportation overseas. At delay during the "Cruise and Hotel" travel, expenses for an extra overnight stay will be covered by Disko Line. However, expenses for food will not be covered for.
Disko Line. is not liable to pay compensation if continued conveyance is lost after the end of a "Cruise and Hotel" travel.

Disko Line recommends all travellers to effect an insurance to cover for delayed appearance e.g. with Gouda Insurance. Disko Line is not liable to pay compensation if the delay is due to force majeure events and events out of our control.

However, when using one of the links below, any extra charges in relation to delay of your ship transfer and your travel will be covered for by Disko Line A/S.

3.5 Luggage

Baggage allowance 30 Kg pr. person. There will be extra charge for over weight:

Bicycle and baby carriage: There is a fee of DKK 100 each unit despite the distance.
(The fee is to be paid at boarding)

Luggage that is stored in the luggage space is deposited at the owners own risk.

Handling of luggage on and off board the ships is at the passengers own risk. The staff can not be expected to help handling the luggage on and off board the ships.

3.6 Lost items

Requests regarding lost items aboard the ships shall be made at the shipping company by phone at (+299) 94 53 00. Lost items will be kept for 1 month after which they will be given to the police. Expenses relating to forwarding of lost items are to be paid by the owner of the item.

3.7 Transportation of living animals

It is allowed to bring dogs and cats aboard the ship. However, they must be transported in an authorized cage. There is a fee of DKK 500 per dog and DKK 100 per cat despite the distance. (The fee is to be paid at boarding) Disko Line maintains its right to dismiss dogs and cats according to space available.

3.8 Complaints

Complaints regarding the routing are to be made directly to the management of the shipping company within 7 days. Information about damaged items or goods must be given immediately to one of the ship's officers before leaving the vessel.

3.9 Reserves

Disko Line A/S retains the right to make changes in the provisions of conveyance, schedules, prices etc., according to the agreements in the contract of service concluded with the Greenlandic Home rule.

Disko Line A/S takes no right to indemnity for any disturbance of the services, for any flight connections or other means of transportation or for errors/omissions in the schedules or price lists.

3.10 Copyright

Disko Line A/S has copyright on all material that is being published on our website. The material may not be distributed or copied without our permission. It is permitted to link to information on our website. So called "deep links" are also permitted; you may contact info@diskoline.gl for direct links.

3.11 Liability

The information on the website is currently updated; however errors can appear. Disko Line is not responsible for any loss due to our information on our website, neither directly or indirectly. Links to or contents on a 3. party server are not the responsibility of Disko Line. Downloading of documents from the website of Disko Line is made at the users own risk. The above mentioned is valid unless the common Danish law predicts else way.

3.12 Accept

Using this website you accept the terms mentioned in this document. The contents are updated as necessary, in order for you as a customer to know which kind of information we are collecting and why. We retain the right to change, add or remove any part of the document at any time. Therefore you should visit these pages at a regular basis in order to check if anything has been changed. If you continue to use Disko Line's website after any changes have been made you will automatically accept the changes.