Terms of Trade

Transportation regulations as well as sales and business conditions for the purchase of tickets at Disko Line A/S.

1. General information about the company

2. Purchase of ship ticket  

2.1 Ship tickets (scheduled passenger traffic) 

2.2 "Disko Line Explorer" (day trips and excursions)

3. Discount structure, fees, form of payment, validity, delivery and cancellation of ship tickets

3.1. Discount structure at Disko Line

3.1.A Discount on the purchase of ship tickets (passenger traffic on route)
3.1.B Discount for buying "Disko Line Explorer" (day trips and excursions) tickets  

3.2 Booking fees

3.3 Payment of online ship tickets

3.4 Form of payment, use of Dankort, Akiliut, credit card, etc.

3.5 Validity of the ticket

3.6 Delivery

3.7 Refund or cancellation of tickets  

3.7.A Refund or cancellation of ship tickets (scheduled passenger services)
3.7.B Refund or cancellation of day trips / excursions by "Disko Line Explorer"

4. Other provisions for passenger transport

4.1 General conditions during the journey

 

4.1.A Changes and duration
4.1.B Sales and distribution by travellers
4.1.C Weapons
4.1.D Vandalism and Damage
4.1.E Tobacco smoking
4.1.F Crew
4.1.G Unbalanced or intoxicated passengers

 

4.2 Carriage of the blind, wheelchair users, pregnant women, infectious and sick passengers

4.2.A Pregnant travellers
4.2.B Infectious diseases
4.2.C Special conditions for mobility impaired 
4.2.D Special conditions for wheelchair users and blind

4.3 Carriage of children

4.3.A Carriage of children on board Disko Line's ships
4.3.B Accommodation of minors

4.4 Check-in

4.5 Delay

          4.5.A - Delay / cancellation during transport or check-in
          4.5.B - Delays and cancellations
          4.5.C - Onward connections with Disko Line
          4.5.D - Refund of tickets with other companies
          4.5.E - Refund of Disko Line tickets after delays from other travel companies
          4.5.F -Rebooking of passengers
          4.5.G - Travel insurance, lost earnings and force majeure

4.6 Cancellation of sailing days with Disko Line

4.6.A - Cancellation of scheduled services (scheduled passenger services)
4.6.B - Cancellation or change of trips with "Disko Line Explorer" (day trips and excursions)

4.7 Baggage 

4.7.A Baggage allowance / Excess baggage by ship transport
4.7.B Large baggage, prams, bicycles, etc.
4.7.C Conditions when travelling with firearms
4.7.D Baggage Delay
4.7.E Baggage lost, damaged or destroyed
4.7.F Lost property

4.8 Transport of live animals

        4.9 Dangerous goods

5. Complaints

6. Reservations

7. Copyright

8. Responsibility

9. Acceptance

 

1. General information about the company

The company's legal name: Disko Line A/S
Company common name: Disko Line
Type of company Corporate Enterprise
Registration number: A/S337257
Address: P.O. Box 305, Kussangajaannguaq 11, 3952 Ilulissat
Telephone number: (+299) 94 53 00
Official e-mail address:  info@diskoline.gl
 Official internet address:  www.diskoline.gl

All transport of passengers and baggage in Greenland is carried out in accordance with Disko Line's transport regulations. 

 

 2. Purchase of ship ticket

2.1. Ship tickets (scheduled passenger traffic)

Ship tickets (passenger traffic) are tickets that are part of Disko Line's route network for passenger traffic between towns and villages in Greenland.

Tickets can be purchased until 16.00 weekdays before departure. Late booking / Late Sale (later than 16.00 the weekday before departure) of ship tickets is possible, however, tickets purchased as "late booking / late sale" cannot be changed or refunded. Ship tickets can NOT be purchased in cash on board a ship. Tickets must be purchased before departure.

 

2.1. "Disko Line Explorer" (day trips and excursions)

Disko Line Explorer (day trips and excursions) is sold exclusively in Disko Bay. Products sold under the Disko Line Explorer brand are: Icefjord Sailing, Whale Watching and day trips to Eqi Glacier.

Tickets can be purchased until 16.00 weekdays before departure. Late booking / Late Sale (later than 16.00 the weekday before departure) of tickets is possible. Tickets purchased as day trips and excursions cannot be cancelled or changed. Tickets can NOT be purchased in cash on board the ship. Tickets must be purchased before departure.

 

2.3 Points of sale:

On the Internet: www.diskoline.gl and www.diskolineexplorer.com a handling fee will be charged.

Disko Line - Kussangajaannguaq 11 - 3952 Ilulissat, Greenland
Please note that additional handling fees will be charged for issuing tickets.

Narsarsuaq: Blue Ice Explorer - 3923 Narsarsuaq, Greenland. Tel. (+299) 66 54 99
Please note that additional handling fees will be charged for issuing tickets.

Qeqertarsuaq: Hotel Disko Island - 3953 Qeqertarsuaq - Tel. (+299) 92 16 28
Please note that additional handling fees will be charged for issuing tickets. 

Buy a ticket by contacting our customer service

If you do not have the opportunity to buy tickets online, you can always buy a ticket by contacting our customer service on +299 945300 or by writing an email to info@diskoline.gl. Payment for tickets must then be made via bank transfer before the ticket can be issued. Please note that additional handling fees will be charged for issuing tickets. 

3. Discount structure, fees, form of payment, validity, delivery and cancellation of ship tickets

3.1. Discount structure at Disko Line

3.1.A Discount on the purchase of ship tickets (passenger traffic on route)

Babies are not secured a seat, and must be able to sit on the guardian's lap during the journey.

Ticket inspections can occur when boarding Disko Line's ships. Incorrect tickets will incur a fine of DKK 500 per person. The fine must be settled before further travel can be offered.

 

3.1.B Discount for the purchase of day trips and excursions by Disko Line Explorer (day trips and excursions)

Babies are not secured a seat, and must be able to sit on the guardian's lap.

Ticket inspections can occur when boarding Disko Line's ships. Incorrect tickets will incur a fine of DKK 500 per person. The fine must be settled before further travel can be offered.

 

3.2 Booking fees

3.2.a
All prices on www.diskoline.gl are stated excluding any possible additional fees.

3.2.b

 

All prices on www.diskolineexplorer.gl are stated excluding any possible additional fees.

 

 

3.3. Payment of online ship tickets, day trips and excursions

Ordering and paying for an online ticket is via Disko Line's website. When purchasing a ticket via www.diskoline.gl or www.diskolineexplorer.com, a reservation is made on a specific departure.

The ticket is only valid for the crossing that is registered and noted on the issued ticket. It is the customer's own responsibility to check the correctness of the selected date and time of departure before approving the purchase and receipt of the ticket by mail.

When you order and pay for tickets via our website, the ticket is issued, and a contract of carriage is considered entered into upon receipt of order confirmation. The ticket can then be printed out and brought with you when boarding the ship on the given departure. The printed ticket is a valid proof of payment for the crossing in question.

Purchase of a ticket on a mobile device without printing a hard copy is possible. The ticket must be able to be displayed on the mobile device's screen when boarding. If it is not possible to show a valid ticket on a mobile device due to a discharged battery or similar problem, passengers must be able to document their identity in another way, including a passport or driving license.

 

3.4 Form of payment, use of Dankort, credit card, etc.

Payment card data is processed by encrypted (SSL). Thus, only PBS (Danish Payment Business Service) and the payment gateway - Quickpay, have access to card information. Neither Disko Line nor others have the ability to read data. The amount of the ticket is deducted (debited) from the payer's account when the ticket is issued / available to the customer. The ticket is considered issued when it is available to the customer.

An amount greater than what you have approved at the time of purchase can never be deducted. In our e-shop you can pay with Dankort, Danish MasterCard, foreign MasterCards and VISA / VISA Elektron.

It is not possible to pay with Akiliut online. If you want payment with Akiliut, contact our office in Ilulissat.

Collection of information

In order to reserve and pay for a ticket with us via www.diskoline.gl, you must register with the following personal information: given name, surname, address, postal code, city, country, telephone number and e-mail address. No personally sensitive information is recorded in connection with booking and payment. Information will not be passed on to 3rd parties.

 

3.5 Validity of the ticket

A ticket does not give the right to break the journey, unless this is provided with an endorsement at the time of issue. Any expenses incurred in connection with interrupted travel, are the passenger's own responsibility.

Ship tickets to / from Narsarsuaq include free bus service for passengers and baggage between port and airport. NOTE: You are responsible for handling the baggage on this journey. It is NOT possible to have your baggage checked in for any further transport with another operator e.g., Air Greenland.

 

3.6 Delivery

The ticket is considered delivered and issued when it appears on your screen immediately after purchase. No physical ticket will be sent, apart from what you receive via e-mail. You are thus responsible for printing the ticket and bringing it with you when boarding the ship. Once you have purchased a ticket, you will receive an email with order confirmation and receipt of your purchase. In addition to a receipt, this email contains a link to print a PDF version of your ship ticket.

It is the customer's own responsibility to check the accuracy of the selected date and time of departure, this is done before approving the purchase and upon receipt of the ticket by mail.

 

3.7 Refund or cancellation of tickets

3.7.A Refund or cancellation of ship tickets (scheduled passenger services)

REFUND of ship tickets can be done online at www.diskoline.gl until 16.00 the day before departure. A refund fee will be charged.

REFUND via Disko Line's office can only be handle by personal contact to our staff. Cancellation by sending us an e-mail outside opening hours is not be possible.

REFUNDS ARE NOT PROVIDED LATER THAN THE STATED DEADLINE.

Fees for refund of ship tickets (transport only): For refund of tickets (online at www.diskoline.gl) a handling fee of DKK 75 per ticket. When refunding tickets via Disko Line's office, a handling fee of DKK 125 per person will be charged per ticket. Refunds will always be made to the same payment card as used when making the booking.

Fees for payment by credit card, booking fees etc. are non-refundable. Lost or obsolete tickets will not be refunded / replaced. Ship tickets purchased as a ‘late booking’ (after 16.00 the weekday before departure) are not refundable or changeable.

Note: When refunding tickets, the refund can take up to 30 days.

It is not possible to change the name, departure date or destination of issued tickets. If you want to change your name, departure date or destination, you must cancel the tickets in question and then book new tickets.

 

3.7.B. Refund or cancellation of day trips / excursions by "Disko Line Explorer"

A refund for excursions / day trips, (Icefjord Sailing, Whale Watching and day trip to Glacier Eqi) is NOT possible.

It is not possible to change the name, departure date or destination of issued tickets.

We recommend that you purchase a comprehensive travel insurance policy covering health and cancellations, so that your excursions are insured in case of illness for you, your fellow travellers or immediate family.

Disko Line does not take responsibility for delays in travel to Ilulissat, in the event of irregularity on the part of the carriers. Should you be hit by a delay on the way to Ilulissat, which means that you cannot participate in a purchased excursion, we ask you to contact Disko Line as soon as possible.

 

4. Other provisions for passenger transport

4.1 General conditions during the journey

Passengers are obliged to follow the instructions of the captain and the ship’s officers.

Disko Line accepts no responsibility for the passenger, during the time before the passenger boards and after passengers have landed. However, this discharge of responsibility does not cover maritime transport between ship and land or land and ship, if the fare includes this transport, or it is performed by a means of transport provided by Disko Line.

 

4.1.A Changes and duration

The timetable has been drawn up for the purpose of transporting passengers from A to B and on the basis of each ship's cruising speed. In the event of irregularity, where other types of means of transport are used, Disko Line A/S reserves the right to change the plans based on what is considered to cause the least possible inconvenience to the majority of the affected passengers. Thus, stays of a certain duration at the various destinations cannot be guaranteed, and Disko Line A/S can therefore not be made liable for compensation when a stay is shortened in relation to the original sailing schedule.

Disko Line can change a scheduled service if there are no passengers to the other destinations and thus shorten the timetables. The timetable has been prepared for the purpose of transporting passengers from A to B, therefore in the event of changes, passengers who are nevertheless transported from A to B cannot claim compensation or be charged for the difference after a route change.

 

4.1.B Sales and distribution by travellers

The passengers may not, without the shipping company's permission, offer goods for sale, distribute printed matter, arrange collections or the like on board and ashore.

 

4.1.C Weapons

Weapons can be carried as baggage, but cartridges are considered dangerous goods and must not be carried, and the bolt must be removed before boarding. The weapon must be handed over to the crew and is not returned until you reach the arrival destination.

Read more under section 4.7.C, where you can also find a document to fill in.

 

4.1.D Vandalism and Damage

Vandalism and damage to the company's equipment and the property of others will result in a police report and liability.

Disko Line A/S reserves the right to compensation for possible additional costs in that regard.

 

4.1.E Tobacco smoking

During the crossing, all tobacco smoking is strictly forbidden in all indoor common areas. Smoking can take place outdoors, but must not be a nuisance to other passengers. Violation of the smoking ban may result in a fine of DKK 500, and if the crew's recommendations are not followed, it may result in the passenger being dropped off at the nearest port. In that situation, Disko Line A/S is not obliged to reimburse the passenger's ticket or other expenses associated with this.

 

 

4.1.F Crew

 

Determination of crew is decided by the Danish Maritime Authority. For a Targa 37, the requirement is a minimum of 2 crew members. There are requirements regarding seaworthiness certificate (Business aptitude certificate), Radio certificate, Engine attendant certificate, Maritime safety, Medical treatment, etc., for each boat / ship.

 

4.1.E Unbalanced or intoxicated persons

Unbalanced or intoxicated persons may be refused transportation even if they are in possession of a ticket. Persons who have become intoxicated during the journey may be disembarked at the nearest town / village, at the traveller's own responsibility

 

4.2. Transportation of wheelchair users, pregnant women, infectious and sick passengers:

When transporting the sick, the shipping company can demand a medical certificate, just as passengers can demand accompaniment of the sick during the journey. Care of the sick or medical supervision by Disko Line staff cannot take place. The shipping company does not undertake embarking or disembarking of sick passengers unless the illness has occurred during the voyage.

 

4.2.A Pregnant Travellers

Rules for travelling during pregnancy:

 

Rules for travelling during pregnancy with twins, triplets or more:

 

4.2.B Do you have an infection?

If you suffer from the following, do not travel during the period you are infected:

In general, do not travel if you have any serious infectious diseases.

 

4.2.C special conditions for mobility impaired 

 

Mobility impaired passengers must contact Disko Line before beginning their trip, about the possibility of completing the trip. Mobility impaired passengers must be able to board and disembark the ship on their own. If assistance is needed, it is the responsibility of the passenger, or whoever books the trip, to ensure that assistance is available at relevant times. Disko Line will not be able to provide personnel for this. 

 
Likewise, it is the responsibility of the mobility impaired passenger or the person booking the trip, that a disability assistant is present during the whole trip if the mobility impaired passenger is not able to leave the ship by themselves in case of emergency. 

During embarking, the captain of the ship can reject passengers for safety reasons, if the above procedures have not been followed. If this is the case, the tickets will either be refunded or changed, if circumstances allow. 

 

4.2.D Special conditions for wheelchair users and blind

 

Wheelchair using/blind passengers must contact Disko Line before beginning their trip, about the possibility of completing the trip. Wheelchair using/blind passengers must be able to board and disembark the ship on their own. If assistance is needed, it is the responsibility of the passenger, or whoever books the trip, to ensure that assistance is available at relevant times. Disko Line will not be able to provide personnel for this. 

Likewise, it is the responsibility of the wheelchair using/blind passenger or the person booking the trip, that a disability assistant is present during the whole trip if the wheelchair using/blind passenger is not able to leave the ship by themselves in case of emergency. 

Disko Line can give a discount to a disability assistant for a wheelchair user if this is required during the trip. The status of the companion is indicated on the ticket after the surname with the following text: Disability Assistant / (order no. for the disabled). 

During boarding, the captain of the ship can reject passengers for safety reasons, if the above procedures have not been followed. If this is the case, the tickets will either be refunded or changed, if circumstances allow. 

 

4.3 Carriage of children

4.3.A Carriage of children on board Disko Line's ships

Persons under the age of 12 must be accompanied by an adult, otherwise the shipping company reserves the right to reject these, even if they have a valid ticket. Young people over the age of 12 who are still under the age of 18 who have to travel alone must present a power of attorney from their parents or guardian when boarding. If the minor is unable to present a power of attorney, the minor may be refused departure. For children under the age of 16, the name, address and telephone number of the persons who hand in and receive the minor, respectively, must be stated when booking departure. The person handing over the minor must stay with the minor until the minor has boarded the boat. Should the minor change to another boat or ship, you must provide the name, address and telephone number of contact persons in the town / village in question.

Information about contact persons, itinerary etc. for the unaccompanied child must be submitted in writing to Disko Line no later than 72 hours before departure. Complete and submit "Declaration for unaccompanied child"

Download "Declaration for unaccompanied child" here.

 

4.3.B Accommodation of minors

Disko Line cannot be held responsible for accommodation of unaccompanied children in connection with delays or cancellations. Here it is the contact persons who must arrange for the child to be accommodated.

16-18-year-olds can be accommodated by Disko Line, but must still have a contact person who can take care of the minor in the city in question. Disko Line cannot be held responsible for the minor when overnighting. If the minor does not arrive at the new stated travel time after a cancellation, it is no longer Disko Line's responsibility to accommodate him or her, and he or she will not be issued a new ticket.

 

4.4 Check-in

Passengers must arrive at the ship's side for boarding no later than 30 minutes before a scheduled departure time. If check-in (i.e., the passenger can be checked-in and has checked-in their baggage on board) has not been completed 10 minutes prior to the planned departure, Disko Line A/S reserves the right to sell the seat to another party. Late arrivals and ‘no shows’ are unable to have their ticket refunded, in accordance with the cancellation rules in point 3.7.

Passengers with Disko Line are themselves responsible for scheduled arrival with Disko Line's routes, leaving enough time to check in for any onward journey with Air Greenland, Arctic Umiaq Line or Air Iceland. For domestic flights, a minimum of 1 hour is required, for international travel 1 hour and 30 minutes are recommended.

Passengers with Air Greenland, Sarfaq Ittuk, Air Iceland etc. are themselves responsible for their planned arrival, leaving enough time to check-in for any onward journey with Disko Line. If arrival is planned later than the latest check-in at Disko Line, Disko Line cannot be held responsible for this.

Is your arrival with Air Greenland, Sarfaq Ittuk, Air Iceland etc. is delayed, so that you arrive late for your scheduled departure with Disko Line, please notify Disko Line as soon as possible in order to change your departure.

 

4.5 Delay

In the event of a delay, Disko Line will provide ongoing information to the mobile number "Mobile number for stays in Greenland" stated when booking. Disko Line is not responsible if the mobile number of the traveller is not entered correctly or the traveller is outside the mobile network's coverage area in Greenland. When booking a ticket through a travel agency or agent, it is the travel agency's or agent's responsibility that the correct mobile number of the traveller is provided.

Disko Line is not liable for damages if the delay is due to force majeure events.

 

4.5.A Delay / cancellation during transport or after check-in

In the event of delay / cancellation occurring during transport or occurring after passengers have checked-in at Disko Line, Disko Line will cover costs for accommodation, meals and transport between airport / heliport / departure quay and hotel / accommodation when necessary. For passengers with immediate access to private accommodation, Disko Line will not cover accommodation costs, but costs for meals are covered up to DKK 400 per person / 24 hours (2-11 year olds DKK 200 and DKK 0 for 0-1 year olds). For passengers residing at the point of departure, neither stay nor meals are covered.

NOTE: This only applies to Nanortalik, Narsaq, Qaqortoq, Narsarsuaq, Nuuk, Maniitsoq, Sisimiut, Ilulissat, Qasigiannguit, Aasiaat and Qeqertarsuaq.

 

4.5.B Delays and cancellations

In the event of delays and cancellations in Disko Line's departures, which means that passengers have arrived in vain at the departure destinations Nanortalik, Narsaq, Qaqortoq, Narsarsuaq, Ilulissat, Qasigiannguit, Aasiaat and Qeqertarsuaq, accommodation and meals must be covered by Disko Line if necessary, in accordance with the general rules, until passengers can make a subsequent departure. If you have been accommodated or have the cost of catering covered, you cannot subsequently have your ticket refunded.

 

4.5.C. Onward connections with Disko Line

In the event of a delayed flight arrival to Aasiaat, Ilulissat, Narsarsuaq, Nuuk, Sisimiut and Maniitsoq which causes passengers to miss their further connection on the Disko Line route network, Disko Line will be helpful in rebooking the ship ticket for the first possible available departure on the same route. If necessary, accommodation and meals will also be covered according to the general rules until the passengers have arrived at the final destination with Disko Line.

It should be noted that passengers who have requested accommodation via Disko Line, who then subsequently decide to take an alternative means of transport other than Disko Line to their destination, will not be refunded for the ticket price.

 

4.5.D Refund of tickets with other travel companies

Due to delays with Disko Line, Disko Line cannot refund Air Greenland tickets if passengers decide to cancel the trip, but Disko Line arranges for the purchase of a new ticket from Air Greenland. After a delay, Disko Line cannot assist with postponing the return journey with Air Greenland.

 

4.5.E Refund of Disko Line tickets after delays from other travel companies

Disko Line does not refund tickets after a delay with Air Greenland or Air Iceland, Disko Line is happy to rebook the Disko Line ticket for the first available departure after arrival from the final destination with Air Greenland or Air Iceland.

 

4.5.F Rebooking of passengers

In the event of irregularity, Disko Line will automatically rebook a cancelled voyage on the first available departure, if the weather allows this. Passengers will be re-booked for travel on the first available connection to their destination. The price difference herein can neither be refunded nor charged.

You will receive an SMS about the change as soon as you have been rebooked, and will receive a new itinerary. If the traveller accepts this offer, no compensation for price difference will be available.

If you do not want the proposed reorganisation of the journey, it is important that you immediately contact Disko Line by telephone on (+299) 94 53 00 to be rebooked for the first available departure with the original means of transport. The delay will often have a longer duration.

 

4.5.G Travel insurance, lost earnings and force majeure

No compensation is given for any loss of earnings.

Disko Line recommends that all travellers take out travel insurance which covers delays.

Disko Line is not liable for damages if the delay is due to force majeure events and events beyond our control.

 

4.6 Cancellation of sailing with Disko Line

4.6.A Cancellation of scheduled services (scheduled passenger services)

Disko Line can cancel a scheduled service, if less than 48 hours before departure, no passengers have been booked for this particular departure. To obtain a confirmed trip, your booking must be made at least 48 hours before departure.

Cancellation of sailing depends in each case on a specific assessment from the captain. The assessment also includes, for example, the length of the journey, wind direction, forward-looking weather forecast, air temperature (risk of flooding), wave height and direction, swell height and direction, ice concentration, daylight or darkness.

4.6.B Cancellation or change of trips with Disko Line Explorer (day trips and excursions)

Disko Line can cancel an Icefjord Sailing, Whale Safari or Day Trip to Eqi if:

* Individual excursions operate with a set minimum number of participants. The minimum number is stated under the individual excursions. In some cases, we make exceptions and implement with a smaller number. Cancellation of tours due to too insufficient numbers can occur up to an hour before the departure of the tour. In case of cancellation, we offer an alternative trip. If participation in this new departure is not possible, we will cancel and refund the total amount paid. In addition, no claim for damages can be made against Disko Line.

In case of cancellation, the customer will be contacted directly by SMS, email or telephone.

Changed times: We reserve the right to change the times stated on the ticket. In the event of a change to the given departure, you will be contacted by SMS, mail or by phone.

 

4.7 Baggage (overweight)

4.7.A Baggage allowance / Excess baggage by ship transport

Each traveller is permitted a maximum of 30 kg of baggage on board Disko Line ships. If the baggage exceeds 30 kg, an excess baggage (overweight) fee is charged at the following rates (price per piece, weight x kg):

 

Weight

2-5 kg

6-10 kg

11-20 kg

21-30 kg

31-40 kg

41-50 kg

51-60 kg

61-70 kg

71-80 kg

81-90 kg

91-100 kg

Price

100 DKK

180 DKK

360 DKK

540 DKK

720 DKK

900 DKK

1080 DKK

1260 DKK

1440 DKK

1620 DKK

1800 DKK

 

Overweight baggage must be pre-booked and paid for via Disko Line's offices or by calling Disko Line and paying by bank transfer. If overweight baggage is not booked and paid for before departure, staff may refuse to transport the overweight baggage on board the boat.

Baggage stored in the baggage compartment during a ship transfer is the sole responsibility of the owner.

Handling of baggage to/from or on board the ship is at your own risk. It cannot be expected that Disko Line personnel will assist with handling baggage to/from or on board the ship. Any assistance is at your own risk, and if the baggage is damaged by accident, Disko Lines A/S cannot be prosecuted for liability.

 

4.7.B Large baggage, prams, bicycles, etc.

Bicycles and prams can be included, but DKK 100 is charged in tax per piece, regardless of distance. A ticket for this must be purchased by contacting Disko Line in Ilulissat at least 48 hours before departure, and cannot be paid for by cash on board the boats. Inclusion of other large or bulky items such as kayaks (price per kayak DKK 1,000) and the like requires special permission from the shipping company.

Large baggage, including e.g., prams, bicycles, moving boxes etc., will be placed outside as there is no space inside the boat. Therefore, it is the passengers' responsibility to ensure that they are properly covered so that they cannot be damaged by water, salt, etc. In the event that these are not properly wrapped, Disko Line cannot be held liable for compensation. Passengers must also ensure that there is nothing which can blow off tables and that there are no parts that can fly away.

 

4.7.C Conditions when travelling with firearms

If you travel with a firearm, a special declaration must be completed before departure.

Download "Declaration when transporting firearms" Click here to download form.

Declaration and weapon must be presented at check-in. At check-in, firearms must be separate. The bolt must be packaged separately, which will be stored by the ship's personnel. Ammunition of any kind must not be brought on board the trip, as these are seen as dangerous goods.

 

4.7.D Baggage Delay

Disko Line is obliged to pay compensation for delay in baggage. The obligation lapses when the company has otherwise taken all necessary precautions to avoid the same. It also lapses in cases where it is impossible to take such precautions. Liability for damages is limited to a maximum of ‘Special Drawing Rights’ SDR 1,131 (SDR 1 = approx. DKK 9).

In the event of delayed baggage, Disko Line pays DKK 500 per day, per passenger as compensation. However, this is limited to a maximum duration of 3 days, i.e., a maximum of DKK 1,500 per passenger applies.

Disko Line has 30 days to locate the delayed baggage before compensation for baggage can be paid. Disko Line follows the set of rules for "The airlines' liability in relation to passengers and their baggage" which are the aviation's international compensation rules. The maximum compensation that can be obtained for lost baggage is SDR 1,131, which corresponds to approx. DKK 9,530.

 

4.7.E Baggage lost, damaged or destroyed

In the event that your bag / suitcase is damaged during transport with Disko Line, this must be reported immediately to our staff on board, and at the latest before leaving the ship. If the damage to the bag / suitcase has not been reported to the staff before leaving our ships, Disko Line is not obliged to replace the damaged bag / suitcase.

In the event of damaged baggage, Disko Line staff are to assess on arrival, whether the baggage can be repaired or if it needs to be replaced.

Disko Line is not responsible for minor damage caused by normal responsible handling. The passenger is responsible for ensuring that the contents of the baggage are properly packed to withstand ordinary baggage handling.

Before you report a claim to Disko Line, we recommend that you first contact your own travel insurance company. As a shipping company, Disko Line has access to limit its liability, which the insurance company does not have, just as the insurance company will be able to help you keep in touch with Disko Line.

Disko Line assumes no responsibility for sensitive or perishable items. Likewise, we cannot take responsibility for things which are not properly packaged. We are not responsible for loss of, damage to or delayed delivery of items that are easily damaged, e.g. (but not limited to) money, jewellery, silverware, electronic equipment, securities or samples.

The liability for destroyed, lost or damaged baggage is assessed up to SDR 1,131 (SDR 1 = approx. DKK 9). In the case of baggage that has been checked-in, the company must pay compensation, regardless of whether it bears the responsibility. However, this does not apply if the baggage already had defects. If this concerns baggage that has not been checked in - for example hand baggage - the company is only liable for damages when the liability is due to errors on the part of the company.

If you travel with items of higher values, you must have separate insurance with your own insurance company.

 

4.7.F Lost property

Inquiries regarding lost property (personal effects which have been forgotten on board our ships) should be directed to the shipping company on tel. (+299) 94 53 00. Lost property is stored for 1 month, after which it is handed over to the police. Forwarding of lost property is at the owner's expense.

 

4.8 Transport of live animals

It is permitted to bring a dog, a cat or a rabbit on board the ship. A prerequisite for transporting animals, however, is that they must be transported in a cage approved for that purpose. A piece fee is charged per dog (DKK 500), per cat (DKK 100) and per rabbit (DKK 100) regardless of distance. A ticket for each animal must be ordered min. 48 hours before departure by contacting Disko Line in Ilulissat. Disko Line has the right to reject dogs, cats and rabbits if the space conditions do not allow this.

 

4.9 Dangerous goods

Dangerous goods may not be carried or sent on board Disko Line's passenger ships, regardless of size and quantity. In case of any doubt, Disko Line's shipping office must always be contacted, who will liaise with the ship's master / skipper. All kinds of freight goods must be transported by Royal Arctic Line or Blue Water Greenland. It will at all times be the skipper's decision and responsibility that applies.

Dangerous goods include:

 

5. Complaints

Complaints are to be addressed to the shipping company's administration within 7 days. Complaints must be sent to info [a] diskoline.gl Notification of damage to personal property or goods must be directed immediately to one of the ship's officers before leaving the ship.

Damaged baggage: See section 4.7.E: Baggage lost, damaged or destroyed.

 

6. Reservations

Disko Line A/S reserves the right to make changes in transport regulations, timetables, prices, etc., in accordance with the rules agreed in the service contract entered into with the Government of Greenland. Disko Line A/S assumes no liability for irregularities in operations for connection to aircraft and other means of transport or for errors / omissions in timetables and price lists.

 

7. Copyright

Disko Line A/S owns the copyright for all material published on our website. The material may not be distributed or reproduced without permission. You are free to link to information on our website. So-called "deep links" are also allowed. Contact info [a] diskoline.gl for direct links.

 

8. Responsibility

The information on the website is constantly updated, but errors may occur. Disko Line A/S is not responsible for direct or indirect losses as a result of using information on our website. Link to 3rd party server is without responsibility for Disko Line A/S, just as the content of 3rd party server is without responsibility for Disko Line. Downloading of documents from Disko Line's website is at the user's own risk. The above applies unless otherwise follows from the general rules of Danish law.

 

9. Acceptance

By using this website, you accept the terms of this document. We reserve the right to change, add or remove portions of the document at any time. Therefore, visit these pages and check if anything has changed. If you continue to use Disko Line's website after changes have been made to this site, you agree to the changes.